Terms of service

1. Scope and provider

These terms apply to all contracts for the use of SafeDoc between Dienstleistungen24 Inh. Jim Eichholz (Legal notice) and consumers or businesses. Deviating customer terms do not apply. [PLACEHOLDER provisions for businesses]

2. Services

SafeDoc is cloud storage for storing, managing and sharing files. Scope, storage and features follow from the chosen plan as shown on the pricing page at the time of ordering. [PLACEHOLDER availability, maintenance, fair-use rule for download volume]

Support requests are answered by a person. We endeavour to reply usually within 2 working days (Monday to Friday, excluding nationwide public holidays in Germany). This describes how we work; it is not a guaranteed response time, and there is no entitlement to a reply within this period.

2a. No AI on your files

1. We do not use the contents of your files to train AI models and do not pass them on to providers of AI services. Nor do we otherwise analyse the contents or names of your files for our own purposes, such as advertising or profiling.
2. What the service technically needs – search by file name, previews – we process on our own systems or with the listed sub-processors, without using third-party AI services.
3. If we want to offer features in future that process file contents with AI, we will announce this in text form at least 30 days in advance. Such features are optional, off by default and only run with your explicit consent, which you can withdraw at any time. Without consent nothing changes for you.

2b. Data processing and confidentiality

1. If, on a paid plan, you store personal data of other people for professional purposes, we process it on your behalf. You can conclude the data processing agreement under Art. 28 GDPR on any paid plan – including as an individual – in your account under Settings → Contracts, and for organisations within the organisation. The free plan is intended for private use.
2. Professionals bound by secrecy (e.g. doctors, lawyers, tax advisers) can additionally conclude a confidentiality agreement under Section 203 of the German Criminal Code (StGB). You check yourself whether it is sufficient for your profession, if in doubt with your professional chamber.

3. Conclusion of contract and account

The contract is concluded when you complete registration or your order via the button "order with obligation to pay" and we confirm it. For the Free plan, registration is sufficient. [PLACEHOLDER minimum age, duty to keep credentials secret]

4. Prices and payment

Prices for consumers include VAT; prices of the Business plans are exclusive of VAT. Billing is monthly or yearly in advance, as chosen. Payment is made using the payment methods shown when ordering. [PLACEHOLDER due dates, invoicing]

Price increases during a running contract only apply with your explicit consent. If you do not consent, you may cancel. [PLACEHOLDER procedure]

5. Trial

You can try the Pro plan free of charge for 14 days. Before the start we inform you about the price and when payment begins. If you do not cancel before the trial ends, it becomes a paid subscription. We remind you by email before it ends. [PLACEHOLDER decision: trial with or without a stored payment method]

6. Term, renewal and cancellation

• Monthly plans run for one month and renew by one month each time. They can be cancelled at any time to the end of the current month.
• Yearly plans run for twelve months. Consumers can cancel up to one month before the end. After that, a consumer subscription does not renew for another year but continues indefinitely and can then be cancelled at any time with at most one month's notice. [PLACEHOLDER billing after the first year: monthly or yearly with pro-rata refund]
• For businesses: [PLACEHOLDER renewal and notice period of the Business plans]
• You can cancel using the "cancel contracts here" button, available on every page – even without signing in. You will receive a confirmation by email with date, time and end of contract.
• The right to terminate for good cause remains unaffected.

7. Right of withdrawal

Consumers have a statutory right of withdrawal. Details are in the withdrawal notice. You can declare withdrawal using the "Vertrag widerrufen" (withdraw from contract) button: signed in under "Plan & storage", or without signing in at /widerrufen, linked in the footer of every page. We confirm receipt without delay, with date and time. You may also declare withdrawal in any other way, for example by email. [PLACEHOLDER withdrawal notice and model withdrawal form]

8. Payment arrears

If a payment due has been outstanding for more than 7 days, we may pause uploading new files. During this time you can still view, download and export your files as a data package. We do not delete files because of payment arrears; if the contract ends, section 9 applies. [PLACEHOLDER process of a termination by us]

9. End of contract and data export

When a paid contract ends, your account continues as a free account until you delete it yourself. If it holds more than the free plan allows, section 9a applies. You can still view, download and export your files free of charge – even if an amount is still outstanding. Older file versions and the trash follow the periods of the free plan.

9a. Storage over the limit

If you use more storage than your plan includes – for example after changing plans or when an add-on ends – your files stay. You can upload new files again once you free up space or book more storage. We do not delete files merely because the limit is exceeded.

9b. Inactive accounts

We do not delete accounts merely because they have not been used for a long time. If we change this in the future, it will only apply to accounts unused for at least 24 months; we will announce the deletion 3 times by email beforehand, and signing in is enough to prevent it.

10. Prohibited content and how we handle it

You must not store or share illegal content. Illegal content can be reported via the report function on every share page or by email. We review reports carefully; as the mildest measure we first only disable the public link. We inform you of every measure with reasons and your options for redress. [PLACEHOLDER list of prohibited content, account suspension for repeated violations]

If we suspend your account, you can still sign in, see the reason in general terms and reach us through a support request. You can download your files as a data package for at least 90 days from the suspension. This does not apply to a suspension for abuse (such as spreading malware or a taken-over account); in that case we provide data via support, as far as legally permitted. The suspension itself does not delete any files.

10a. Beta features

1. We label individual features as "beta" – currently the password manager and the private vault. Beta features can be used but are still being developed. Their encryption has not yet been reviewed by an independent body. Before first use we point this out and ask you to confirm it.
2. Beta features may contain errors, change in scope or be temporarily limited. We may change a beta feature, move it into regular operation or discontinue it. We announce a discontinuation at least 30 days in advance by email; until then you can export your data. Your statutory rights for paid plans remain unaffected.
3. For end-to-end encrypted features we hold no key to your data. If you lose your master password or passphrase and your recovery key, we cannot restore the data. Therefore create your emergency sheet or recovery key and export your data regularly.
4. We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and where we have given a guarantee. For a slightly negligent breach of an essential contractual obligation – an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely – our liability is limited to the typical, foreseeable damage. Otherwise, liability for slight negligence in beta features is excluded to the extent permitted by law. For loss of data we are liable within these limits only for the effort that would have been required to restore it had you backed it up regularly.

11. Liability

[PLACEHOLDER liability provisions]

12. Final provisions

[PLACEHOLDER governing law, place of jurisdiction for businesses, changes to the terms, consumer dispute resolution]