Get in touch
A reply from a real person (in German or English), usually within 2 working days.
Questions and help
About your account, plans, moving your data or when something is not working.
Invoices and payment
Questions about invoices, payment methods and charges.
For businesses
Business plans, data processing agreement, larger teams.
Report a vulnerability
Describe how to reproduce it. Please do not access other people's data.
Privacy
Access, correction, deletion or objection regarding your data.
Illegal content
A share link spreads something illegal? Report it to us.
When we reply
- Support hours
- [Support hours, e.g. Mon–Fri]
- Usual reply time
- usually within 2 working days
- Languages
- German, English
Postal address and authorised representatives are listed in the Legal notice.
Help us help you faster
- Write from the email address of your account, or mention it.
- Describe what you wanted to do and what happened instead.
- Name your device and browser, e.g. "Windows, Chrome".
- A screenshot of the error message often helps a lot.
Never your password
Report illegal content
Email us. Please include the link, explain why the content is illegal and give your name and email address. We review every report and block links where necessary.
This address is also our point of contact for users and authorities under the Digital Services Act: support@safedoc.de. Languages: German and English.